“An emphasis on Quality is integral to who we are. It’s how we deliver the certainty our clients have come to expect.”
—Chad Dorgan, director, corporate quality, McCarthy Building Companies, Inc.
Becoming America’s best builder involves more than simply putting the slogan up in a company’s lobby. It takes a companywide passion to deliver on the promise of certainty for each and every client. And it takes putting your money where your mouth is.
McCarthy is one of the few construction companies in America to do just that. In 2006 McCarthy implemented its Quality Without Question program, and we have since put into place specific Quality-based procedures while heavily investing in trained Quality personnel and support materials.
“We did an in-depth analysis of our own practices, as well as the entire building industry’s experiences, and came to the conclusion that focusing on issues related to a building’s enclosure provided the best immediate value,” said Dorgan.
Four specific procedures (each with its own acronym) have been developed.
BUILDING ENCLOSURE COORDINATION PROGRAM (BECP): a team effort that starts in preconstruction and focuses on identifying constructability and performance issues in the design, and demonstrating sequencing and enclosure performance by using mock-ups.
WATER INFILTRATION PREVENTION PROGRAM (WIPP): a specific program that addresses protective measures to avoid water infiltration through construction, including site, building enclosure and building systems.
SITE SPECIFIC QUALITY PLAN (SSQP): each McCarthy project formalizes its quality activities into a site specific plan – with an emphasis on the ongoing verification of the work.
NON-CONFORMANCE RECORD – LATENT DEFECTS (NCR): used to identify, track and resolve quality issues, the NCR provides a better understanding of the systemic issues with building enclosures.
Every McCarthy project in America has put these programs into place – and, more importantly, every McCarthy employee understands and embraces why we’re going to such extraordinary steps. That’s what employee owners do.
