Press Release: 11.12.2020

McCarthy Awarded 2020 Premier Award for Client Satisfaction

Prestigious honor presented by PSMJ Resources during annual THRIVE AEC Industry Summit

PSMJ premier award for client satisfaction 2020

McCarthy was recently recognized as a winner of the 2020 Premier Award for Client Satisfaction for the company’s outstanding commitment and success in delivering an exceptional client experience. The award was presented by PSMJ Resources, Inc. in partnership with Client Savvy during the 2020 THRIVE A/E/C: Growth, Profit and Success Summit, a leading conference on architecture, engineering and construction (AEC) firm management.

The Premier Award for Client Satisfaction recognizes a firm’s commitment to exceptional client experiences. Winners of this award supplied key metrics for client satisfaction that are highly correlated with sustained growth and success as an organization.

“Delivering an exceptional client experience begins with our team listening carefully, and then working in a collaborative way to bring forward impactful solutions that support our client’s unique challenges and business objectives,” explains McCarthy CEO Ray Sedey.

McCarthy’s commitment to client satisfaction begins well before the firm is even awarded a project. In addition to always working to meet or achieve goals of schedule, budget and quality on the builder’s projects, McCarthy also consistently evaluates how clients, including industry and trade partners, rate the experience of working with the firm through feedback in areas such as responsiveness and helpfulness. By regularly reviewing feedback, following up and making improvements throughout the life of the project, more than 97 percent of McCarthy clients rate the builder as meeting or achieving expectations.

About PSMJ

For more than 40 years, PSMJ Resources, Inc. has been recognized as the leading publishing, executive education, and advisory group devoted completely to improving the business performance of A/E/C organizations worldwide. PSMJ’s sought-after expertise covers a range of critical business areas such as project management, financial management, human resources, business development, transition planning, and mergers and acquisitions.

About McCarthy

McCarthy Building Companies, Inc. is the oldest privately held national construction company in the country. Repeatedly honored as a Best Place to Work and Healthiest Employer, McCarthy is ranked the 9th largest domestic builder (Engineering News-Record, May 2020). With approximately 5,000 salaried employees and craft professionals, the firm has offices in St. Louis, Atlanta; Collinsville, Ill.; Kansas City, Kan.; Omaha, Neb.; Phoenix; Las Vegas; Denver; Dallas, Houston; and San Diego, Newport Beach, San Francisco, San Jose and Sacramento, Calif. McCarthy is 100 percent employee owned. More information about the company is available online at www.mccarthy.com or by following the company on Facebook, Twitter, LinkedIn and Instagram.

 

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